Guest Experience & Retail Associate

Division	Operations
Term	Multiple Casual Positions Available
Closing Date	October 7, 2025
Labour Group	CUPE 59
Posting Number	25-17-(59)
Weekly Hours	As scheduled – Evening and weekend work may be required
Salary Range	$24.26 to $26.15 per hour (2025 Rates)
Security Requirements	Acceptable current Vulnerable Sector Search (VSS) upon offer of employment

Core Function

This position is responsible for providing superior customer service in the delivery of information and assistance to Museum visitors and Art & Design Store customers.

Typical Duties

1. Greets guests and provides detailed guest information and assistance with regards to admissions, exhibitions and programming.
2. Operates ticketing, scanning and POS systems, handles financial transactions including cash-outs and deposits.
3. Supports member relations, services, and the sale of memberships.
4. Supports Remai Modern initiatives through the sale of programs, tours and events.
5. Provide a quick and efficient customer service ensuring needs are met, and complaints are resolved.
6. Ensures reception desk, atrium, and Art & Design Store are organized, presentable and safe.
7. Maintains an ongoing knowledge of merchandise, exhibition and programming offerings.
8. Ensures products and displays are merchandised effectively.
9. Completes customer onsite and online orders.
10. Participates in inventory management and tracking.
11. Performs other related duties as assigned

Qualifications

1. Grade 12 education. A degree or diploma related to arts or tourism would be considered an asset.
2. One year’s experience in the arts, retail or tourism sectors.
3. Knowledge of the arts, retail or tourism sectors.
4. Knowledge of public sector and non-profit organizational operations.
5. Proven competency in retail and/or ticketing sales.
6. Demonstrated ability to provide professional, courteous customer service.
7. Demonstrated ability to build and maintain effective relationships with assigned staff, trustees, volunteers, artists, donors, sponsors, stakeholders, partners and the public.
8. Demonstrated organizational and planning skills.
9. Demonstrated skill in the use of a computer with Microsoft Office software and POS systems.
10. Availability to work evenings, weekends and statutory holidays and as required

Diversity, Equity and Inclusion

Remai Modern offers an inclusive workplace that embraces diverse backgrounds and commits to diversity, equity and inclusion in our workplaces. By having our workforce reflect the community we serve, we support the realization of an Institution Rooted in Place, for all residents. 

Accommodation

Remai Modern strives to provide an accessible and inclusive workplace for all, including throughout the application and selection process through reasonable access and accommodations. Should you require accommodation through any stage of the recruitment process, please email recruitment@remaimodern.org.

How to Apply

Please ensure you direct your application to the correct email address as indicated below.

Current City of Saskatoon Employees

1. Click below to download a fillable form to self-declare as a current City of Saskatoon employee.
2. Ensure you attach the form identified in step 1, resume and any other supporting documents to your email application. Include the job title you are applying for in the subject line of your email
3. City of Saskatoon employees must send their applications to internalrecruitment@remaimodern.org

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Non-City Employees

If you are not currently employed the City of Saskatoon:

1. Click below to download a fillable form
2. Ensure you attach the form identified in step 1, resume and any other supporting documents to your email application. Include the job title you are applying for in the subject line of your email
3. Email your application to recruitment@remaimodern.org